General News

Ways to maximize the ROI of your benefits program

General News|Jan 17, 2019

4 simple ways to maximize the effectiveness of your benefits program. Contact the Arcwood Consulting team to review if you are getting the most out of your plan!


4 ways to get the most bang out of your benefits buck

By Tuan Nguyen

Published January 14 2019, 1:08pm EST

It’s a tough time to retain your best employees.

Wages across all disciplines are increasing, which is resulting in competitive new job offers and making it difficult for employers to staff and retain top talent (unless they can regularly dish out significant raises company-wide). Most employers compensate for their potential wage discrepancy by offering employees attractive, affordable and comprehensive benefits programs.

Despite these efforts, employee-retention rates are not where most companies would like them to be, a sentiment that supports findings in Payscale’s 2018 Compensation Best Practices Report. Payscale highlights employee retention as one of employers’ top concerns across all sectors: More than half of employers (59%) say they’re worried about losing their best employees to competitors, and 67% are concerned about the difficulty of holding onto skilled labor.

These fears are not ill-founded: In the event a quality employee leaves, the cost to replace them (i.e. disseminating and advertising the open position, interviewing and conducting background checks on candidates, drug testing, referral bonuses, signing bonuses, etc.) can creep up to 20% or more of that individual’s annual salary. There’s also a potential uptick in salary expectations from the new employee due to industry trends and recognition of a competitive marketplace. This is on top of the minimum wage increases we all are seeing now.

To further complicate matters, three distinct generations — baby boomers, Gen-Xers and millennials — with varying needs and expectations compose most of today’s workforce. Fewer in numbers, but also represented, are the Silent Generation (the demographic cohort following the G.I. Generation and the oldest group of employees in today’s workforce) and the Generation Z workers (the generation after millennials), who represent opposite ends of the age spectrum. This multi-generational labor mix adds value to the work environment, but the combination also creates new demands when it comes to recruitment and retention.

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All employees, regardless of their ages, are looking for increasing salaries, rich benefits and subsidies for dependent coverage. Factoring in medical, dental, life, disability, 403(b), vacation pay, time off and taxes, the total cost for employers is substantial. This is problematic for companies trying to reduce costs year over year and continue to offer benefits for five demographic cohorts that will help attract and retain talent.

Second only to wages, your employee benefits program is your next highest expense. Employee benefits is a significant financial and administrative investment that could be a key variable in your efforts to both attract and retain quality team members — and get competitive advantage (if you know how to leverage it). One of the best ways to maximize your investment is to work with your broker to implement a benefits-communication strategy to help employees fully understand — and more importantly, appreciate — what your organization offers.

Here are four ways you can maximize the ROI of your benefits program so you can best recruit and retain talent.

Prioritize employee retention over recruitment. You’ll get more mileage from your benefits program if you work on focusing on employee retention first — as this is ultimately where your greatest return on human-capital investment comes from — and recruitment second. Focusing on retention involves investing time, money and effort into designing rich, yet affordable, benefits options. And, communicating these efforts with your employees to demonstrate your dedication to keeping them. When you subsequently shift your focus to recruiting, also be sure to emphasize to candidates just how great your benefits program is. Prioritizing the “who gets communicated with about our benefits program and when” — and in this order — is more likely to help you reach your company objectives.

(Re)educate employees about their benefits at various touchpoints. Employees often don’t fully understand the scope of time and money an employer invests into offering a competitive benefits program. It’s also easy for employees to lose sight of the benefits package they’re receiving after they’ve been onboarded. Rather than appreciating the program’s value with each paycheck, they simply see a hit on their net incomes. Whether they’ve just joined the company or are seasoned team members, employees must be educated and continually reminded of the value of their enrollment.

Your broker can help you design a multi-touch educational campaign that includes communications tools such as benefit guides, wallet cards and announcements — all of which can keep benefits top of mind for employees at every stage of their journey with you. Wellness and health fairs and campaigns throughout the year also can present multiple opportunities to educate employees and go beyond the standard annual open-enrollment meetings. Work with your broker to design the best communications strategy that allows you to speak loudly and frequently to all the perks of working for your community. You stand to get the biggest payback on your benefits program investment: satisfied employees who stay.

Take a traditional and forward-looking approach to benefits communication. Since different age groups have different needs when it comes to benefits communications, there are multiple communications technologies your broker should be making available for you, including the following: 

  • Online enrollment
  • Benefit portals
  • Intranets
  • Mobile phone apps (becoming very prevalent with millennials)
  • Webinars (livecast and on-demand)
  • Video (generally preferred by millennials and Generation Z populations)

Your broker shouldn’t discontinue administering the more traditional open-enrollment group meetings in favor of newer technologies, though. In-person one-on-one meetings and answering employees’ questions via Q&A sessions are employee-communications approaches that are still generally preferred by the baby boomer and Silent Generation populations. As the workforce continues to evolve, multiple means of communication that are both “old school” and more leading-edge will be needed to communicate effectively across all demographic bands.

Communicate the total value of your benefits package. Another way to demonstrate to employees how greatly you value them is to employ a total-compensation strategy to share with them the full scope of their benefits and compensation programs. Total-compensation statements go beyond standard paychecks to provide a greater overview that gives a quantitative value of your benefits program. Research shows 80% of employees who ranked their benefits satisfaction as “extremely high” also ranked job satisfaction as “extremely high,” meaning a transparent communication approach can help increase employee appreciation and satisfaction.

Use your existing benefits administration system to set this up, or ask your broker to help you provide this to employees. Total compensation statements also are a valuable recruitment tool, as they can also be shown to potential candidates to demonstrate how well you treat your employees.

If you want to retain your workforce and build employee morale, getting your management team behind the idea of communicating often and consistently throughout the year, using different communication vehicles and providing total compensation statementscanfoster good will and improved productivity among your employees, which ultimately leads to a happier workforce and increased employee retention.

About the Author: Clay Netherlin
Clay Netherlin

Clay Netherlin is the Vice President of Business Development at Arcwood Consulting. Clay currently holds his Series 7, 9, 63, 66, and life and health insurance licenses. Clay started his career at Charles Schwab in 2000. He spent the next 18 years with Schwab, the last 12 of which as a Vice President – Financial Consultant. At Schwab he was responsible for managing a practice of 350 families with $500 million in assets; helping them make informed investment decisions and avoid common investing pitfalls. His numerous achievements at Charles Schwab include multiple Chairman’s Club and Key Contributor Awards. It’s during his time at Schwab that Clay developed a passion for helping individuals reach their retirement goals. Clay brings that passion to Arcwood Consulting where he focuses on helping alleviate the burden companies face in managing their company retirement and benefits plan. Clay is also instrumental in building strategic relationships with trusted business partners. In his free time, Clay enjoys spending time with his family and traveling. He lives in his hometown, Chandler Arizona.